The team is bundling and selling CloudCare’s Antivirus Pro Plus, Cloud Backup, and Content Filtering services, and also using the Remote IT Control tool. “CloudCare is a very easy sell and is ideal for bundling and delivering security services.”ĬloudCare has become a central element as SCC builds its managed services business. We were adding 1-2 CloudCare clients each week,” he shares. “We initially deployed CloudCare for one customer and our business took off after that. The challenge is educating customers about the value behind these costs and helping them understand the concept of managed services.” The Solutionįrank has used Avast Business CloudCare since his days as an AVG channel partner and has continued to adopt new versions. “For example, when we price our services, this reflects our 30 years of experience in the business, our best-in-class solutions, and our dedicated management. “Every small business has budget constraints and this requires us to spend time explaining the value we deliver and how critical it is to work with a trusted source,” says Frank.
With the upcoming launch of SCC Cloud Services, the company’s managed services business, this has become even more important. One of the biggest challenges facing SCC is educating customers about the value of IT and security services.
Competitors have come and gone but our customers continue doing business with us because we are fair, reliable, and deliver a high quality of service.” The Challenge “We believe no matter the size of your operations, you deserve access to the latest cybersecurity and IT services. Today, the majority of SCC’s client base is small and medium businesses (SMBs) in Salem, Ohio, including police and fire departments, law offices, medical and veterinary clinics, manufacturing, and more.įrank explains, “Although Salem is several hours from the major metropolitan areas of Cleveland, Columbus, and Pittsburgh, there is a growing base of small businesses and larger manufacturing companies that have critical technology needs,” explains Frank. When Frank Zamarelli founded Salem Computer Center (SCC) in 1988, he was among the first to bring technology services and support to business and residential customers in the Appalachians of southeastern Ohio.
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